Complain about my Pre-Loaded Raspberry Pi Gateway 4GB SD card

Find attached is the screen shut of the item i bought, it includes Pre-Loaded Raspberry Pi Gateway 4GB SD card.

when i inserted the SD card into the raspberry PI, my Pi did not boot at all ut i can boot the PI by using my personal SD card for PI.

 

Please, what can i do.

Am looking forward to hearing from you.

pb66's picture

Re: Complain about my Pre-Loaded Raspberry Pi Gateway 4GB SD card

If you wish to complain you should contact the shop by email support@openenergymonitor.zendesk.com, If you would like some help from the forum you could tell us a little more about your set up so we can give you some pointers.

Is your Pi network connected?

Do the LEDs flash or light up?

Do you have a screen attached ?

Are there any error messages ?

is anything else connected ?

TrystanLea's picture

Re: Complain about my Pre-Loaded Raspberry Pi Gateway 4GB SD card

@deploy, do you have a screen for your pi that you can check error messages on? if we cant work out what's wrong I will send you another one. If you can drop me an email at support@openenergymonitor.zendesk.com with your order id that would be great, thanks.

Trystan

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